• Digital Workspaces
          • Digital Workspaces

            Enable desktop & application virtualization, identity management, and secure remote access for work from home (WFH) employees

          • zPortal
          • Controller for desktop and application virtualization via shared hosted desktops and VDI

          • zGateway
          • Secure remote users working from any network on any device to protect corporate data

          • SnapVDI Thin Client (zTC)
          • Thin client endPoint devices for Citrix, Microsoft Hyper-V & WVD and VMware

          • zBrows
          • Provide secure browser-based access to virtualized corporate workspace users

          • zMFA
          • Integrated multi-factor authentication (MFA) for secure user verification on any device

          • zClient
          • Software client for installing on your endpoint devices for connection to zPortal and zGateway

    • Healthcare Solutions
          • Healthcare Solutions

            Remote patient monitoring platform and devices for clinicians and caregivers to remotely monitor the vital signs of their patients

          • ZettaRPM
          • Universal cloud-based remote patient monitoring platform for healthcare organizations

          • B.O.L.T Devices
          • Monitor, track, and improve patients’ health with remote patient monitoring (RPM) devices

    • Data Storage Appliances
          • Data Storage Appliances

            Reliable, high-performance SAN appliances with inclusive snapshots, replication, and  automated data tiering software

          • StorTrends 3500i
          • Extreme-performance SAN with Hybrid and All-Flash configurations to handle even the most demanding workloads

          • StorTrends 3400i
          • Highly reliable HDD-based SAN suited for data retention, backups and low-performance environments

          • StorTrends 3202j
          • Expansion shelf configurable as all-HDD, hybrid, or all-flash to seamlessly add capacity to the StorTrends 3500i or StorTrends 3400i

  • Knowledge Base
  • Company
  • Events
  • Support
  • Contact
  • Partner Portal

How Can We Help?

Device Logs

You are here:
< All Topics

For troubleshooting purpose or simple monitoring of device activities, administrator can view, refresh, download or delete device logs.

Device logs operation can be done only on single and reachable device only, selecting multiple devices will prompt appropriate error and selecting an unreachable device will display error in device logs page.

Once device logs are enabled zPortal Controller will send the request to selected device -> Device will upload the first chunk of device logs after first successful heartbeat.

To view device logs, administrator will be needed to perform the following steps:

  1. Select the registered device from Device tab
  2. Click on Logs button as shown in below image
  3. Wait for 1 heartbeat to be exchanged between controller and device, it can take from 40-120 seconds for logs to be retrieved
  4. The device logs will start appearing on the same window as shown in Device Logs window also only latest 1000 lines of device logs are displayed only.
  5. To update or refresh the available logs, administrator will be needed to click on the Refresh Device Logs button explicitly as devices logs do not get refreshed automatically.
  6. To download the logs to a txt file, click on the Download Logs button
  7. As mentioned earlier also once device log window is opened devices will send the first chunk of logs to zPortal Controller. zPortal Controller will keep the logs file in the following directory with the name of device registration id:

Device Logs Path:

< C:\Program Files (x86)\AmZetta\zPortal Controller\Service\Contents\DeviceLogs>

Every time the device logs are refreshed then the device logs will be updated in the respective folder.

However, if administrator chooses to not to keep device logs, device logs can be deleted using Delete Logs button. All the logs being saved on zPortal Controller till time will be deleted and fresh logs request will be sent to device.


Delete Logs operation will delete the entire directory created under Device Logs folder for the selected device.


Disabling/Stopping Device Logs

The device logs will stop coming to the Device Logs settings as soon as administrator closes the Device Logs Settings dialog, however the old logs which are already downloaded, will re-appear on the Device logs windows on re-opening the Device logs window for the same registered device.

Was this article helpful?
5 out of 5 stars
5 Stars 100%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
How can we improve this article?
Table of Contents