• Digital Workspaces
          • Digital Workspaces

            Enable desktop & application virtualization, identity management, and secure remote access for work from home (WFH) employees

          • zPortal
          • Controller for desktop and application virtualization via shared hosted desktops and VDI

          • zGateway
          • Secure remote users working from any network on any device to protect corporate data

          • SnapVDI Thin Client (zTC)
          • Thin client endPoint devices for Citrix, Microsoft Hyper-V & WVD and VMware

          • zBrows
          • Provide secure browser-based access to virtualized corporate workspace users

          • zMFA
          • Integrated multi-factor authentication (MFA) for secure user verification on any device

          • zClient
          • Software client for installing on your endpoint devices for connection to zPortal and zGateway

    • Healthcare Solutions
          • Healthcare Solutions

            Remote patient monitoring platform and devices for clinicians and caregivers to remotely monitor the vital signs of their patients

          • ZettaRPM
          • Universal cloud-based remote patient monitoring platform for healthcare organizations

          • B.O.L.T Devices
          • Monitor, track, and improve patients’ health with remote patient monitoring (RPM) devices

    • Data Storage Appliances
          • Data Storage Appliances

            Reliable, high-performance SAN appliances with inclusive snapshots, replication, and  automated data tiering software

          • StorTrends 3500i
          • Extreme-performance SAN with Hybrid and All-Flash configurations to handle even the most demanding workloads

          • StorTrends 3400i
          • Highly reliable HDD-based SAN suited for data retention, backups and low-performance environments

          • StorTrends 3202j
          • Expansion shelf configurable as all-HDD, hybrid, or all-flash to seamlessly add capacity to the StorTrends 3500i or StorTrends 3400i

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How Can We Help?

Troubleshooting

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INSTALLATION WIZARD SHOULD NOT BE LEFT UNATTENDED
zPrints INSTALLATION CONFIRMATION

During installation for the first time, setup may display confirmation dialog for the installation of zPrints module and the setup will not proceed until it is being confirmed by user.
Thus, Installation wizard should not be left unattended else it may wait for user confirmation and will not proceed.

SESSION HOST OR MONITORING SERVICE NOT GETTING STARTED DURING INSTALLATION

Sometimes on slow servers, the services being installed with zPortal Session Host Server i.e. (Session Host Service and zPortal Monitoring Service) does not get started in a timely manner during installation and thus the error is displayed.

The error can be ignored and services can be started post installation but if the setup is left unattended the setup will not proceed until the administrator acknowledges the error by clicking on OK button and thus the setup should not be left unattended.

ERROR SERVICE COULD NOT BE STARTED DURING INSTALLATION

Sometimes when the server where zPortal Controller/ Session Host servers are being installed, is not having sufficient resources, zPortal services might fail to restart and during installation it will show the error and will wait for user input.

Resolution:

If error is displayed, click on OK button to proceed with installation and once installation is completed, go to Services -> Locate the zPortal Services and start it manually if not already started.

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