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Troubleshooting

INSTALLATION WIZARD SHOULD NOT BE LEFT UNATTENDED
zPrints INSTALLATION CONFIRMATION

During installation for the first time, setup may display confirmation dialog for the installation of zPrints module and the setup will not proceed until it is being confirmed by user.
Thus, Installation wizard should not be left unattended else it may wait for user confirmation and will not proceed.

SESSION HOST OR MONITORING SERVICE NOT GETTING STARTED DURING INSTALLATION

Sometimes on slow servers, the services being installed with zPortal Session Host Server i.e. (Session Host Service and zPortal Monitoring Service) does not get started in a timely manner during installation and thus the error is displayed.

The error can be ignored and services can be started post installation but if the setup is left unattended the setup will not proceed until the administrator acknowledges the error by clicking on OK button and thus the setup should not be left unattended.

ERROR SERVICE COULD NOT BE STARTED DURING INSTALLATION

Sometimes when the server where zPortal Controller/ Session Host servers are being installed, is not having sufficient resources, zPortal services might fail to restart and during installation it will show the error and will wait for user input.

Resolution:

If error is displayed, click on OK button to proceed with installation and once installation is completed, go to Services -> Locate the zPortal Services and start it manually if not already started.

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