zDiag – SECURE REMOTE DEBUGGING FOR zTC

Secure & Centralized Remote Debugging

The zDiag Server 2.0.0 is an advanced remote debugging and management tool designed for zTC Thin Clients and zMAN Director. Developed by AmZetta Technologies, zDiag streamlines IT support by enabling secure and efficient troubleshooting without requiring customers to open ports or modify firewall rules. With comprehensive debugging capabilities, zDiag ensures quick problem resolution, minimizing downtime and improving operational efficiency.

zDiag offers fast and secure issue resolution by reducing troubleshooting time and minimizing IT downtime. With no need for firewall adjustments, it enables seamless remote debugging without exposing devices to security risks. Its enhanced security features, including secure VPN tunnels and controlled session access, ensure data protection. Centralized control allows IT teams to monitor active sessions in real time, improving oversight and efficiency. Additionally, zDiag empowers customers with full control over debugging sessions, providing transparency and flexibility in issue resolution.

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Key Product Features:

Comprehensive Remote Debugging

  • Supports Web SSH and Web-based VNC View for zTC Thin Clients.
  • Provides Web SSH support for zMAN Director.
  • Enables IT teams to troubleshoot devices remotely, eliminating the need for physical intervention.
  • Provides option to remote web login to director.

Secure Debugging Sessions

  • All debugging sessions require a valid zDiag access code, ensuring controlled and authorized access.
  • Customers have full control over session start and stop, maintaining transparency and security.
  • WireGuard VPN Tunnels provide secure connections for all remote sessions.

Centralized Session & Case Management

  • Displays all active zTC Thin Client and zMAN Director debugging sessions for real-time monitoring.
  • Integrates with support ticketing systems, linking zDiag Cases to troubleshooting requests.
  • Generates authentication codes to securely map cases to support tickets.

No Firewall Modifications Required

  • Customers do not need to open additional network ports or modify firewall rules.
  • Secure remote debugging without exposing devices to unnecessary risks.

Administrative Tools & Logging

  • SMTP Configuration for sending authentication codes via email.
  • Server Terminal Access for pushing or copying files directly from zDiag.
  • Comprehensive Logs to track and monitor system performance and troubleshooting activities.
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