Knowledge Base

August 7, 2024

Management Tunnel does not Establish

Please make sure network appliance has a valid PRODUCT_ID. The network appliance connects to Provisioning Server with PRODUCT_ID and gets Director Information (_mgmt_url and _access_key). Check […]
August 7, 2024

Mobile Network Issues

LTE interface not getting IP: Please make sure, you recieved any PRIVATEAPN from the service provider. If so please use the "Add PrivateAPN" option of respective […]
August 7, 2024

SSL-VPN Tunnel not Establishing

Verify if the time is in sync on both network appliance endpoints of the tunnel. Check if the IP addresses used are part of spoof addresses […]
August 7, 2024

IPsec Tunnel not Establishing

Check if the IP addresses used are part of spoof addresses when DDOS is enabled on the WAN Interface This use case is when the Network […]