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SnapOS
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- Citrix HDX + USB Headset (Call-Center Baseline)
- OS/Firmware Update & Rollback
- Power Management and Session State
- Wi-Fi Roaming & Link Change Mid-Session
- Kiosk / Assigned-Access Auto-Launch
- Barcode Scanner (HID) with Line-of-Business App
- Printing to Local USB & Network Printers
- USB Device Management – Block Storage
- Multi-Monitor & 4K Performance
- Microsoft AVD/RDP + Teams Optimized Video
- VMware Horizon + Smart Card / CAC Login
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zWAN
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- Firewall & Layer 7 Application Filtering
- VPN Site-to-Site Tunnel Setup & Connectivity (z40 to Cloud vGR)
- Intrusion Prevention System (IPS) / Intrusion Detection System (IDS) Testing
- DNS Filtering
- DDoS Protection & Logging
- MAC Address Filtering & Geo-fencing
- Application Control & Protocol Blocking
- Authentication & Access Control (zID)
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- WAN Link Failover & Load Balancing (ACI Mode)
- Dynamic Path Selection & Application-Aware Routing
- SaaS & Internet Breakout Validation
- QoS for Microsoft Teams (Datacenter vGR + Branch z40)
- Tunnel Failover (z40 ↔ vGR) — WAN00 (wired) primary, WAN03 (4G) & WAN04 (5G) backups
- IP Routing & Static Route Steering (z40 Branch)
- VLAN & Layer-2 Bridging
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- IPsec Tunnel not Establishing
- SSL-VPN Tunnel not Establishing
- Mobile Network Issues
- Management Tunnel does not Establish
- DNS not Resolving from Local Network Appliance
- DNS Resolution Issues in Tunnel Configuration
- DHCP Server not Leasing IP to LAN PC
- Debugging EC Events - Unknown Status Issue
- Trusted-MAC Geofencing Issues
- DNS Issues from DC LAN PC
- Troubleshooting LAN Connectivity to Internet via WAN, Remote Branch LAN, or Local Branch LAN
- NetBalancer gateways displaying Faulty/Inactive
- Packet Drop Issues
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zAccess
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StorTrends
Manual Provisioning
Overview
Manual Provisioning allows administrators to register a zTC device to zMan Director by manually entering the required zDM server and provisioning information on the thin client.
This workflow is useful when automatic discovery methods such as DHCP, DNS, or mDNS are not available or when the zTC device is outside the local deployment network.

When to Use Manual Provisioning
Manual Provisioning may be used when:
- DHCP scope discovery is not configured
- DNS scope discovery is not configured
- mDNS discovery is not available
- The zTC device is on a public or home network
- The device cannot automatically discover the zDM server
Required Information
To manually provision a zTC device, the following information is required:
- Server IP or FQDN
- Provision Key / Enrollment Key
The server value should point to the zDM server IP address or FQDN that the zTC device can reach.
Manual Provisioning Workflow
The typical manual provisioning workflow is:
- Confirm that zMan Director is installed and available.
- Confirm that zDM is installed, registered, and onboarded.
- Obtain the required provisioning information from zMan Director.
- On the zTC device, open the provisioning configuration area.
- Enter the zDM server IP address or FQDN.
- Enter the Provision Key / Enrollment Key.
- Apply the configuration from the zTC device.
After the information is applied, the zTC device attempts to connect to zDM and register with zMan Director.
Provisioning Result
Once manual provisioning is completed successfully, the zTC device is registered through zDM and becomes available in zMan Director for management.
After registration, administrators can manage the device through zMan workflows such as:
- Device information
- Settings
- Profiles
- Firmware updates
- Certificate deployment
- Power operations
Notes
- zDM must be reachable from the zTC device.
- Manual Provisioning requires a valid Provision Key / Enrollment Key.
- If the Provision Key expires or is incorrect, provisioning may fail.
- Manual Provisioning behavior may vary depending on the configured approval policy.
- Network connectivity between the zTC device and zDM should be verified before troubleshooting further.