Device Information & Remote Debugging

Summary

The Device Information page offers detailed hardware and software metrics, while the Remote Debugging tools let you collect logs or open a shell session on a zTC without physical access :contentReference[oaicite:4]{index=4}.

Information Tabs

• Overview – device name, model, serial, firmware, registration time
• Processor & Memory – CPU usage, memory consumption, uptime
• Network – IP addresses, MAC, link status, Wi-Fi details
• Software – installed profiles, settings, and certificate versions
• Metrics – real-time telemetry (temperature, battery, peripheral status), refreshed every 20 seconds :contentReference[oaicite:5]{index=5}.

Remote Debugging Tools

• Syslog Configuration
  From Device page → Syslog tab, specify remote syslog server IP/port and log level to forward zTC logs in real time :contentReference[oaicite:6]{index=6}.
• Debug Shell
  Enable SSH shell session (guest user) for a limited duration; ideal for advanced troubleshooting without deploying a new profile :contentReference[oaicite:7]{index=7}.

Troubleshooting

• If metrics aren’t updating, verify the zTC’s network connectivity and that zDM status is “Connected.”
• If SSH shell fails to launch, check that the “Enable Debug Shell” setting is included in the applied device settings profile.